Mine

Support

We're here to help

Have a question or ran into an issue? Check the FAQ below, or email us directly.

Email support

Frequently asked questions

Try resetting your password from the login screen. If you're still locked out, email us at support@minesocial.app with the email address on your account and we'll help you regain access.

Subscriptions are managed by the Apple App Store or Google Play, not by us. You can cancel anytime from your Apple or Google account's subscription settings. Deleting the Mine app or your account does not cancel billing.

Tap the "···" menu on any profile, event, or post and select "Report". Our team reviews every report. For an urgent safety concern, email us directly.

Go to Settings → Account → Delete Account in the app. This permanently removes your events, photos, and location history. It cannot be undone. You can also request deletion by emailing us.

Mine surfaces nightlife and alcohol-related venues and events. On first launch we ask you to confirm you're of legal drinking age in your country. It's a simple self-declaration, not an ID check. No content is shown before you confirm.

From the map or your profile, tap the "+" button and choose "Create Event". Add a location, time, and description, then publish. It appears live on the map for people nearby.

Your data is stored on servers in Switzerland, which meets EU data-protection standards. We never sell your data. See our Privacy Policy for full details.

Still need help?

Can't find your answer? Email us and we'll get back to you quickly.

Email support

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